W. Edwards Deming’s 14 Points: Point # 11

Point 11: “Eliminate Numerical Quotas” (A Personal View) Dr. Deming is no stranger to controversy, and perhaps never more so than in his articulation of Point #11. Performance driven management has become conventional wisdom, coming into considerable conflict with the Deming management method. Deming very much opposed management’s habit of setting arbitrary production quotas for [...]